We are sometimes just too careless in picking removalists in Brisbane or anywhere else in Australia. We think that the picking process is just that—simply picking and then after which we can just relax and let them do their thing. Remember that not removal companies are trustworthy. They sometimes impress you with flashy advertisements and websites but end up delivering short. As the client, you have every right to complain when this does happen. Here is a simple guide to help you be aware about deplorable practices that some removal companies do.
Mishandling Your Furniture
It is the responsibility of the removal company to take care and transport your furniture safely. Watch out for removalists that are carless in how they go about handling your furniture. Remember, claiming recompense by way of invoking insurance packages you’ve availed of (you did avail of one right?) take time to process. If ever some of your furniture has sustained damage in the shift and you’re already strapped for cash, you’d be stuck with broken goods while your claims are being processed.
While you may think this unfair, there really are removalists that do this if you fail to pay on time. Contrast this with credible removal companies who understand clients and provide flexible deals. If ever the worst-case scenario happens, consider seeking help from authorities or from consumer groups like the Better Business Bureau (BBB).
Making Quotes and Transactions on the Phone
Be leery about removalists who give you quotes or seal money transactions over the phone. Remember, price points and deals not on paper won’t hold water in any legal dispute. As much as possible, arrange an appointment to meet up with your removalist personally.
Working without a License
Think twice about hiring a removalist company that does not have a license or has not renewed its documents. There must be a reason why they haven’t done so. Low funds? Why are they low on funds if they’re reliable? Again, be leery about outfits like this.
Before hiring a company, always check the organization if it has a license to operate.
We always want everything to arrive on time. Removal companies should not keep you waiting. If you plan to book ahead, check if the company is not overbooking; some removalists do this just so they can bolster their client pool for a given timeframe.